Introduction to Administrative & Office Skills

This practical course offers an introduction to the key administrative and office skills needed for the modern workplace. Learners will develop confidence in tasks such as organising information, using office equipment, managing emails, and supporting day-to-day office operations. Ideal for beginners or those looking to refresh their skills, the course helps prepare learners for entry-level administrative roles across a range of sectors.

During this 20 hour course you will be provide with a solid foundation in essential administrative and office skills. It will cover:Understanding the role of an administrator in a workplaceOrganising and managing information efficientlyUsing office equipment such as printers, scanners, and telephonesManaging emails and basic correspondence professionallyIntroduction to filing systems, record-keeping, and data managementTime management and prioritising tasksCustomer service and communication skills in an office settingHealth, safety, and confidentiality in the workplaceBy the end of the course, learners will have the confidence and practical skills to support day-to-day office operations effectively and pursue entry-level administrative roles.

There are no formal assessments, just supportive learning and activities in class. You will work through an individual learning plan and receive regular feedback from your tutor.

There are no formal entry requirements for this course. It is suitable for beginners or anyone looking to develop or refresh their administrative and office skills. Learners should have a willingness to learn and an interest in working in an office or administrative environment.

After this course, you may choose to:�Progress to a Essentials Digital or ICT (Computer) Course Join our Principles of Business Administration course to help you pursue your future career Study English or Maths course to build your Literacy or numeracy skills and gain a qualification.