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Level 2 Certificate in Principles of Customer Service (Online)
NSCG Newcastle College
Knutton Lane, Newcastle-under-Lyme, Staffordshire, ST5 2GB
Other Regulated/Accredited Qualification
Level 2
Available start dates
Available start dates
Thursday, 01 October 2026
NSCG Newcastle College
1 Year(s)
Full time
Daytime/working hours
Please contact the provider directly to apply for this course.
Course Summary
Grow and develop your transferable skills with this FREE and online Customer Service qualification.
Studying this course will give you the�underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
Course Details
This qualification aims to�provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
The objectives of this qualification are to help learners to:
develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting eventsknow how to apply their knowledge in a variety of industries and job roles
How will it be delivered and assessed?
This qualification consists of 3 mandatory units:Principles of customer service and deliveryUnderstand customersUnderstand employer organisationsPlus some choices of units
Entry requirements
There are no formal entry requirements for this course, however you should have a good level of reading and writing skills.
Your next steps...
Learners could progress onto the Level 3 Customer Service qualification or consider an Access to HE or HNC Business route.
Additional information
For more courses like this, check our courses page.